Founding Beta Policy
Refund Policy
Level-2 Beta Terms: This policy applies to the $9.99 Founding Beta (human-reviewed relationship alignment report). Because deliverables are personalized and prepared individually, cancellation options depend on the order's completion status.
Cancellation & Refund Matrix
| Order Status | Refund Eligibility |
|---|---|
| Duplicate charge or technical delivery failure | Full refund (100%) guaranteed. |
| Order placed, but neither partner has started the questionnaire | Full refund (100%) upon email request. |
| One partner completed; second partner does not submit within 7 days | Full refund (100%) or order cancellation upon request. |
| Both partners submitted, but report preparation has not begun | Full refund (100%) upon request. |
| Human review started or report PDF already delivered | No unconditional refund; full refund provided for material service error or as required by applicable law. |
| Delivery delayed beyond the 24-hour target timeframe | Full refund (100%) upon request if you prefer not to wait. |
| Safety stop triggered (emergency, abuse, or crisis indicated) | Automatic cessation of processing; default fair/full refund. |
How to Request a Refund
To request a cancellation or refund, email our support contact with your Couple Code. Please do not submit relationship details in the email. Standard processing time is 3–5 business days depending on your payment provider.